Questions, answered plainly

Yes. TixInfo is a small independent price-comparison site from the Netherlands, registered with the Dutch Chamber of Commerce (KVK 89973216). TixInfo does not sell tickets: it compares the prices of its partner marketplaces (currently HelloTickets, Ticket Squeeze and TicketNetwork), and every buy link goes to the marketplace’s own site, where you pay under that marketplace’s own terms. We never take your money or your card details. We earn a commission from those marketplaces when you buy, and say so on every page; it does not change the prices we show or their order.

From our partner marketplaces (HelloTickets, Ticket Squeeze and TicketNetwork). Twice a day we read the cheapest ticket each of them lists for every event, and for the events we track we keep a daily record of it: the price history on each event page. Every price we show is one a marketplace listed; we never invent one (prices in other currencies are approximate conversions, marked ≈). Where a price is before the marketplace's fees, the total we rank it by is an estimate and labeled as one. StubHub, Vivid Seats, SeatGeek and Ticketmaster are not in the comparison because they are not our partners.

Where a marketplace gives us its price with fees included, yes, and every price on TixInfo says which kind it is: “fees included”, or “+ fees” when it is the marketplace’s price before its fees. The comparison is ordered by estimated total per ticket: a + fees price counts with that marketplace’s typical fees added.

• Ticket resale fees explained →

Three things. We only compare marketplaces whose prices we actually read, so every price on the page is one we have seen. Every price is labeled with its fee basis. And we record the cheapest price of every event we track every day until the show, so that event’s page shows whether today’s price is high or low for it, and our Price Index publishes what those records show, free to cite.

“Fees included” is the marketplace’s price per ticket with its fees. “+ fees” is its price before them: Ticket Squeeze’s own pages show prices with fees included, a median of 7.6% above our + fees price (our October 2026 measurement). The marketplace’s checkout shows the final total before you pay.

Ticket Squeeze: its checkout adds about 7.6% to the price before fees (measured Oct 14, 2026: Ticket Squeeze’s own pages ask a median 1.076 times its feed price for the same event and day, n=2,139). We ask visitors who come back from a partner’s page whether its price matched ours, and publish the answers once a partner has 30 of them in 30 days. Until then we show only what we measured ourselves.

• Why trust us →

Usually one of three reasons. Our prices come from our latest check (twice a day, and HelloTickets again when you open an event page), and sellers reprice in between. A “+ fees” price is the marketplace’s price before its fees. And our price is the cheapest ticket listed, which can be a single seat: seats together can cost more. The marketplace checkout is the final word.

They are not our partners: we have no affiliate agreement with them, and the board only shows marketplaces we have one with. Their prices can differ from the ones we compare, so they are worth checking too.

• The big resale sites compared →

Only against that event’s own record. Once we have tracked an event for at least 7 days, its page compares today’s price with that event’s 30-day median and with the lowest price we have recorded for it. We cannot tell you what a price will do next.

Not yet: alert emails are not switched on. Until they are, event pages offer no price alerts, except “Tell me when tickets are listed” on an event no partner marketplace lists yet. We keep those addresses, and once alert emails start you first get one email to confirm.

Yes. TixInfo records the cheapest price on each partner marketplace every day for the events it tracks, and shows that history on each tracked event’s page. The Price Index publishes daily medians by category, the past events archive has the daily prices of finished events as CSV files, and the ticket price statistics page sums it all up.

• TixInfo Price Index →
• Past events archive →
• Ticket price statistics →

TixInfo does not guarantee any ticket or any purchase. You buy under the marketplace’s own terms, and what follows is what each marketplace says on its own site, not a promise from us. HelloTickets’ terms provide a refund if the event is canceled for good and, if the seller cannot deliver, similar or better tickets for the same event or a full refund. Ticket Squeeze’s own site advertises a 100% money-back guarantee and says its tickets are authentic and arrive before your event. We have not tested these promises. TicketNetwork’s own site describes a 100% money-back guarantee: legitimate tickets that arrive in time for the event, the exact tickets you ordered or comparable ones, and a full refund if the event is canceled. We have not tested it. That is what each one said when we last checked (Oct 19, 2026). On association football and PDC darts events we show none of these promises, because clubs, federations and the PDC can void resold tickets; always read the terms on the marketplace where you buy.

• Are resale tickets safe? →

Tickets listed on resale marketplaces are sold on the 'secondary market'. Prices are set by individual sellers (which can be fans or professional brokers) based on market demand. For popular, sold-out events, prices often exceed the original face value. Conversely, for less popular events, you might find tickets below face value.

• How to buy resale tickets without overpaying →

Delivery timing depends on the specific event and the marketplace you purchase from. Many tickets are now 'Mobile Transfer' or 'Instant Download' and arrive shortly after purchase. However, for some high-demand events, the original ticket issuer may release tickets only a few days before the show to prevent fraud. Your specific delivery date will be confirmed by the seller in your purchase confirmation email.

We only link to established marketplaces, never to classified ad sites or unverified sources where scams are common. The marketplace stands between you and the seller: you pay the marketplace, not a stranger, under its own terms (what each one promises is under “Are the tickets guaranteed?”).

If an event is canceled entirely, you are typically entitled to a full refund from the marketplace where you bought the ticket. If an event is rescheduled (postponed), your tickets are usually valid for the new date. Policies can vary slightly between marketplaces, so we recommend checking the specific terms on the site where you made your booking.