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TixInfo

The small print

Privacy Policy

Last updated: October 2026

At Tixinfo.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you visit www.tixinfo.com (the "Site"). The Site is run by Tixinfo.com, registered with the Dutch Chamber of Commerce (KVK 89973216), which is responsible for the processing described here.

This policy applies to visitors of our website. It does not apply to third-party websites (such as ticket sellers) that you may visit via links on our Site.

Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Technical data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage data: information about how you use our website, such as which events you view and which links you click.

We do not require you to create an account, and we never collect payment details: purchases happen on the marketplace you choose. We only receive your name or email address when you give them to us yourself, in one of the two forms below.

Information You Choose to Give Us

  • Contact and feedback form: your name, email address and message, together with your IP address and the time you sent it. We use them only to read and answer your message. The message is delivered to our mailbox (Google Workspace) through our email provider, Resend, and to a private channel of our team chat (Discord); a backup copy is kept by our hosting provider, Cloudflare, for 30 days. We keep correspondence in our mailbox only as long as we need it to deal with your request.
  • Price alerts: your email address, the event you asked about, the date you signed up and the price at that moment, stored in our database at Cloudflare. Before any alert goes out we email you one confirmation link, and nothing else is sent until you click it; we keep the time you confirmed as the record of your consent. We use your address only for the alert you asked for and, if you ticked the separate optional box, for one email after the event asking whether you would review TixInfo on Trustpilot (the same neutral message for everyone who ticked it). The emails are sent through our email provider, Resend. Alert emails are not being sent yet: your sign-up is kept until they start, and you can ask us to delete it at any time. The price we keep, when the event has one, is the cheapest fees-included price in our own data for that event when you signed up, not the price your browser showed, and an alert compares it only with the same kind of price. Unsubscribing stops every alert email to that address. Sign-ups made before October 14, 2026, when the confirmation step began, also get the confirmation link before any alert. We delete a sign-up that was never confirmed 7 days after its event, and every sign-up 30 days after its event (or, when we no longer list the event, 30 days after you signed up); our hosting provider’s database backups can restore deleted data for up to 30 days after that.
  • Price checks after a marketplace visit: when you come back from a marketplace, we may ask once whether its page matched the price we showed. If you answer, we count the answer together with the marketplace, the number-of-tickets range, the fee basis of the price we showed, your country group (US, Canada or elsewhere, from your IP address at our hosting provider's edge) and the date. Nothing else: no event, no identifier, no record of you.
  • Abuse protection: both forms count requests per IP address to stop spam and automated sign-ups. These counters expire within about a day. The “fans compared this week” number on event pages counts each visitor once per event per day: to know a repeat visit, we keep a one-way, keyed code made from your IP address and browser for 24 hours. It cannot be turned back into either, and the key changes daily. Price-check answers are capped at five per visitor per day the same way: a one-way, keyed code of your IP address, kept for about a day, with a key that changes daily.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly:

  • Your request: when you write to us, we use your details to answer you; when you sign up for a price alert, we use your email address for that alert (and, only if you ticked that box, the one review request after the event), on the basis of your consent, which you can withdraw at any time.
  • Legitimate interest: where necessary for the technical functioning and security of the Site, and to understand how visitors use it so we can improve it.
  • Emails to journalists and website owners: we may write once to someone who publishes about live events, tickets or a local scene, at the professional address they publish on their own site, to tell them about TixInfo. We keep their name, that address, the outlet and what we sent, only so we never write twice, on the basis of our legitimate interest (Art. 6(1)(f) GDPR). Every such email says who we are (KVK 89973216) and how to opt out: one reply and we never write again, and we delete the details on request.
  • Affiliate links: when you click a link to a partner marketplace, that partner (and its affiliate network) may set cookies to attribute a possible purchase. Those cookies are governed by the partner's own privacy policy.

Analytics — Microsoft Clarity & Google Analytics

We use Google Analytics 4 to understand where visitors come from and how the Site is used in aggregate — pages visited, traffic sources, and which marketplace links are clicked. It sets first-party cookies (such as _ga) to distinguish returning browsers; the data is processed by Google as described in Google's Privacy Policy.

We use Microsoft Clarity to understand how visitors use the Site — through heatmaps, session replays, and interaction data such as clicks, scrolling, and page visits. Clarity sets first-party cookies (such as _clck and _clsk) to recognise a returning browser, and the data it captures is processed by Microsoft as described in the Microsoft Privacy Statement. We use this information solely to improve the Site: session replays mask typed input, we run no advertising or ad-targeting features, and we do not use analytics data to identify you personally. You can prevent this collection by blocking cookies or scripts for tixinfo.com in your browser settings.

Personalisation — on your device, not our servers

To order events by relevance, we may use (a) your approximate location (city level), derived at our hosting provider's edge from your IP address for sorting only and never stored by us, and (b) a small preference record (categories, cities, and artists you have viewed, plus your language, currency and theme choices and, the event, price, party size and partner of the last ticket link you opened, used for two minutes so the next page can repeat it and cleared on a later visit) kept in your own browser's local storage. This record never leaves your device (only the two coarse facts described under “Counting without identifying you” below travel with a click), is not linked to any account or identifier, and you can erase it at any time by clearing your browser data. We build no server-side profiles; the only third-party analytics tools we use are Google Analytics and Microsoft Clarity, described above.

Saved and recently viewed events: events you save, and the last events you viewed, are kept in your browser's local storage too, each with the price it showed at the time, so we can tell you how it has moved since. To show today's prices, your browser asks tixinfo.com for those events by their ids; we answer with the prices and keep no record of which events you asked about. Some browsers erase a site's storage after a week away (Safari does), so your saved events also have a backup in a first-party cookie, tx_saved: their ids, the price we recorded when you saved each one (and whether it matched the price on the page then), whether you were outside the US when you saved it (prices can differ there) and the date, for up to 400 days. It is sent only to tixinfo.com's saved-events address, which uses it to bring your list back after your browser erased it; we store and log nothing from it. The list is not linked to any account or identifier. Clearing your saved events removes the cookie too, as does clearing your browser data.

Your last marketplace click: when you click through to a marketplace, the tab remembers which one, the price we showed and the number of tickets, in its own session storage, so that we can ask once whether that page matched. It never leaves your device and is gone when you close the tab.

Counting without identifying you

To learn what works, we keep daily tallies that identify no one. Each page load, and each event page you open, adds one to a count by page type, the kind of site that sent you (for example ChatGPT, Google, one of our emails, or none) and country group (US, Canada or elsewhere); a click through to a marketplace adds one to a count by that kind of site and whether you had visited before (yes or no). We also count, per day, the words typed into our search once a search settles, how many results it found and whether a result was tapped. None of this is stored with an IP address, a cookie or any other identifier; a search that looks like an email address, a web address or a phone or card number is discarded, and search tallies are deleted after 90 days. For these counts your browser keeps two notes in its own local storage: the day of your first visit and the kind of site that last sent you.

Your Rights

US residents (including California CCPA/CPRA): we do not sell or share personal information as those terms are defined by law, and we build no server-side profiles. Analytics data (described above) is used only to improve the Site, and you can block it in your browser at any time. You may contact us at any time to ask what, if anything, is associated with your visit, or to have a message or price-alert sign-up deleted.

EU/UK visitors: where GDPR applies, you have rights of access, rectification, erasure, restriction, portability, and objection. To exercise any of these rights, contact [email protected].

Contact

Questions about this policy: [email protected]